A New Approach
Drawing on over 30 years of expertise in outsourced claims management Cobalt provides:
Accurate Decision Making
Combining data science, machine learning and AI with people expertise ensures all aspects of the claim are correctly captured and the claim put on the right track
Making the right decisions at the right time dramatically shortens the overall claims process, resulting in faster settlements for customers
Genuine 24/7 Operation
Our expert claims handlers are in our contact centre around the clock, 365 days a year, meaning we are always available for your customers
Through bespoke technology solutions, award winning training and experience, our solutions fit niche brands through to tier 1 insurers
Optimised Customer Journey
Less customer effort enhances your brand, exceeds your customer expectations for a positive claims experience
What is Cobalt?
Cobalt is a revolutionary new proposition that is changing the way the industry thinks
about motor claims management.
Through industry-leading technology, insight and expertise, Cobalt redefines the way
the end-to-end claims process, from first contact to settlement, is managed.
Poor communication, inefficiency and pressured supply chains are all common issues
within the industry. These factors drive up costs, frustrate customers, delay resolution
and hinder service.
To improve customer experience, slash operational expenditure and achieve greater
efficiency you need to start thinking differently.
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The Cobalt Way
Understanding that customers are in crisis following an accident and utilising technology to provide a fast and efficient solution is key to what we do at Cobalt.
In accident damage 85% of claims are deployed into the correct track within the first call, with the remainder allocated within an hour following an expert desktop assessment.
We use machine learning and image capture from the policyholder to understand vehicle damage in real-time, ensuring that vehicles are quickly passed into the correct repair track.
Our powerful tools also allow us to assess personal injury, letting us guide and support the judgement of a claims handler to find the best claims track for someone whilst in call.
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Our modular approach gives an end to end solution for outsourced claims management or can deliver a specific service, or range of services to integrate with other aspects of motor claims management.
To find out more about how Cobalt is combining leading technology, machine learning and powerful insight.Contact us today!
Get in-touch, our expert team would love to talk to you!
To find out more about how Cobalt is combining leading technology, machine learning and powerful insight, and how this could benefit you and your customers get in touch with a member of our team.