10 Mar 2021
Steve Molloy joins Cobalt as Head of Insurer Services
Steve has been working with the business as a Consultant since August 2020, and joined on a permanent basis as the start of 2021.
Steve has worked in outsourced motor claims management and replacement vehicle services for nearly 20 years, in Sales, Senior Account Management and Senior Operational Management roles.
On his appointment, Steve said: “It’s great to join on a permanent basis, and to be able to guide the business to become a force in motor claims.
“The service standards that already exist within the business are really high, driven by the way in which our sister company Coplus handles its broker claims. That is a fantastic starting point for me. The business is already ‘best in class’ when it comes to FNOL, regardless of whether in or out of hours; liability decision making on the first notification; and the ability to ensure a claim is placed on the right track. Not many companies can do this right first time, and provide the customer with certainty of the next steps. Combining the use of technology and people is really key to Cobalt’s decision making.
We have a number of Insurers using Cobalt’s services, and this will increase as we engage further with the market to better understand how we can reduce indemnity spend; reduce claims touches and other frictional costs; and ultimately exceed customer expectations.”
As Head of Insurer Services Steve will take the lead on client relationships, supply chain partnerships, and support the operational team in the development and delivery of the services required by the market.
With the motor reforms date confirmed as 31 May 2021 Cobalt is ideally placed to support Insurers with the challenges this may bring. The volume of defendant small claims may increase, and Cobalt is able to provide an outsourced service to manage these small claims on behalf of the Insurer. The efficient and streamlined processes used by Cobalt will ensure a reduction in claims cost for the Insurer, and help protect the insurer’s brand reputation. What’s more, the service is fully resourced and straightforward to implement to ensure a smooth transition in May.
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