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Defendant Small Claims

Dealing with unrepresented claimants on your behalf in a cost effective and uniform way and protecting your brand integrity.


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When the Civil Liabilities Act comes into force the number of small claims will increase significantly. Litigants in person will require a new claims process and additional resources can be taken up with the management of these claims. Although the outcome of the claim may be lowered for Insurers, the cost of dealing with these claims will increase through dealing with inexperienced claimants.

Unrepresented Claimants

Unrepresented Claimants

Dealing with unrepresented claimants in a cost effective and uniform manner, protecting your brand.

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Assessment of Losses

Rules engine to assess losses Including fraud checkpoints.

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Enforceable Outcome

Evidence based questioning with final outcome signed by customer.

Future Proof Your Motor Claims

Cobalt’s expertise and flexibility means that however the claims market behaviour changes post reforms you’ll have an outsourced partner capable of managing the peaks or the troughs and additional claims touches without having to resource for this yourself.

Our customised scheme rules can be adjusted to your approach with levels set by you.