First Notification of Loss
We will triage and assess the customer requirements in call, using decision support tools, and our integrated supply chain to put the claim straight on to the right track, first time.
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We strive to achieve a very high level of first call resolution in all of our solutions. Whichever route a claim comes to us, through FNOL or via any other means of notification, we will triage and assess the customer requirements in call, using decision support tools, and our integrated supply chain to put the claim straight on to the right track.
FNOL & Triage
We represent your brand with a white label service that is controlled exactly through our bespoke claims management system. With technology providing the correct claims process flow, no matter the complexity of the variations and scheme rules, our expert people focus only on identifying your customers’ needs and ensuring the correct services are deployed immediately.
Reducing customer anxiety
The human touch is an essential component in our motor claims handling. We understand customers are in crisis when they’ve been involved in an accident and the reassurance provided by our team, backed up by the latest technology developments brings a fast and efficient resolution.
Innovative claims management technology
Our claims system drives a consistent process for every claim based on our unique customer triangle concept. Whether our claims handlers work on a niche claim or a high volume scheme we provide the same bespoke, high quality service.
Connected supply chains
Careful selection of supply chain partners, coupled with integrated systems provides a common platform from which work is scheduled in call. This also provides a single view of each claim enabling our team to manage progress and keep all parties informed.
We manage in excess of 7,000 telematics claims each year from many different providers. We have honed our own claims handling methodology and coupled with automated decision making capability achieve an efficient, yet customer focussed approach.