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Out of Hours

The same level of service will be provided out of hours as in hours. We can also be used as an overflow facility in hours.


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A seamless out of hours service is a valuable addition to your claims handling service. Our ability to mirror your systems and operate as an extension of your in house business makes us the ideal partner.

 

Enhance your service with 24 hour support for your customers

All of our solutions can be utilised 24 hours a day through our genuine out of hours service, either deploying the claim into our service network or integrating with your supply chain.

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In-house contact centre

We don’t outsource our calls after hours or take messages. Our genuine service is provided by expert claims handlers around the clock either for FNOL or to progress an existing claim.

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Rapid claim progression

We receive 30% of claim notifications in the evenings or weekends. That’s 30% of claims that otherwise would have been held up without progress until the next business day.

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Service enhancement

We act as an extension of your brand, fully white labelled and consistent delivery. We can enhance your proposition with the addition of 24/7 service.

Whether we deal with 100s of claims for your brand or 10s we can always give the best service

Our bespoke claims management system ensures our handlers manage each claim consistently and correctly around your scheme rules. This powerful system automates a workflow for each claim based on defined parameters. Our handlers focus on listening and engaging with customers rather than remembering information.