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Third Party Capture

Our third party capture solution uses skilled operators and decision support tools to provide a rapid, compelling and customer centred proposition for both bodily injury and accident damage which significantly lowers third party claims costs.


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Our third party capture solution uses skilled operators and decision support tools to provide a rapid, compelling and customer centred proposition for both bodily injury and accident damage which significantly lowers third party claims costs.

 

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Outbound contact expertise

We prioritise leads received by intelligent criteria to drive increased capture rates such as time since incident, identification of best time to call and severity of accident.

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High performing

Our expertise in liability assessment, triage and customer service combine to achieve a high degree of success in third party assistance services.

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Data driven

Decision support tools for both bodily injury and accident damage ensure we accurately assess the service most suitable for the customer helping to keep the claim on track.

Compelling Offer for Third Parties

We can quickly and accurately put a third party claim on to the right track and this certainty and confidence in our service increases capture rates. The assessment of vehicle damage, recovery and mobility can all be deployed within the first call. By ensuring we balance the customer needs with cost control we can show greater success against other intervention programmes.